Cordial Platform Status

Updates

• Nov 7, 2026 1:07 AM UTC

  Our system has returned to normal operation.

  Resolved
• Nov 7, 2026 12:38 AM UTC (28 minutes earlier)

  As of 4:35 PM PST, job processing has returned to normal and any delayed jobs are being worked through. Our cloud infrastructure provider hasn’t fully resolved the issue on their side yet, so we’ll keep this incident open and continue to monitor.

  We’ll post another update once it’s fully resolved.

  Monitoring
• Nov 7, 2026 12:25 AM UTC (13 minutes earlier)

  Our cloud infrastructure provider is recovering from an issue in the US West (Oregon) region that began at 2:51 PM PST on November 6. We’re seeing processing capacity come back, and the backlog of delayed messages and automations is working through the queue.

  No data has been lost. Delayed jobs will continue to process as capacity is restored, and you may still see slower-than-normal processing in the meantime. All other platform functions, including the Admin UI, API, and event tracking, remain operational.

  We’re continuing to monitor recovery. We’ll post another update within 60 minutes, or sooner if anything changes.

  Monitoring
• Nov 6, 2026 11:57 PM UTC (28 minutes earlier)

  Degraded Performance: Delayed Message and Automation Processing
  Status: Monitoring

  Beginning at 2:51 PM PST on November 6, our cloud infrastructure provider began experiencing issues in the US West (Oregon) region. As a result, some message and automation processing is running slower than normal.

  No data has been lost. Delayed jobs are queued and will be processed as capacity is restored. All other platform functions, including the Admin UI, API, and event tracking, are operating normally.

  Our team is actively monitoring the situation. We’ll post another update within 60 minutes, or sooner if anything changes.

  Investigating