Cordial Platform Status

Cordial Platform Status

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Nov 6, 2026 11:57 PM UTC Ongoing for 31m

AWS Service Impact, USW2

Impacted:
Message Delivery

Updates

  • Nov 7, 2026 12:25 AM UTC

    Our cloud infrastructure provider is recovering from an issue in the US West (Oregon) region that began at 2:51 PM PST on November 6. We’re seeing processing capacity come back, and the backlog of delayed messages and automations is working through the queue.

    No data has been lost. Delayed jobs will continue to process as capacity is restored, and you may still see slower-than-normal processing in the meantime. All other platform functions, including the Admin UI, API, and event tracking, remain operational.

    We’re continuing to monitor recovery. We’ll post another update within 60 minutes, or sooner if anything changes.

    Monitoring
  • Nov 6, 2026 11:57 PM UTC (28 minutes earlier)

    Degraded Performance: Delayed Message and Automation Processing
    Status: Monitoring

    Beginning at 2:51 PM PST on November 6, our cloud infrastructure provider began experiencing issues in the US West (Oregon) region. As a result, some message and automation processing is running slower than normal.

    No data has been lost. Delayed jobs are queued and will be processed as capacity is restored. All other platform functions, including the Admin UI, API, and event tracking, are operating normally.

    Our team is actively monitoring the situation. We’ll post another update within 60 minutes, or sooner if anything changes.

    Investigating